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Mitel Partnership

As a Mitel Silver Partner, Matrix Integration focuses on technical and commercial skills. All of our customers can expect to receive full support from Mitel as a result of this partnership. Our business integration, business process network and computer network support capabilities are all dramatically improved because of Silver Partner status.

Matrix Integration now has:

A defined number of Mitel certified technicians, salespeople and LAN/WAN engineers

Defined levels of customer support capability

Ownership of Mitel Demonstration Kits, for each solution specialization

Access to Web and email for salespeople and engineering teams

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To learn more about what our Silver Partnership can mean for your business, please Contact us today.

Making Sense of the Technology

Mitel IP Communications Platform

Mitel Business Dashboard

Mitel Mobility

Mitel Solutions

Mitel network solutions are designed to satisfy the needs of large and small business systems. With unmatched reliability and scalability, Mitel's business information technology solutions:

  • Enhance employee productivity
  • Increase customer service
  • Reduce costs
  • Generate new revenue streams

Mitel's Approach Is Unique

At Mitel, communication is seen as an investment in ongoing performance—not a one-time equipment acquisition. The focus is on understanding a business's needs and providing tailored, industry-specific and user-centric solutions to maximize ROI.

The Mitel portfolio includes communications platforms and gateways, business telephones and unified communications software applications. Whether for small offices or multinational enterprises, Mitel has the solutions, including hosted business VoIP offerings, logistics integration and end-to-end managed services, to suit any business model.

The Mitel IP migration strategy enables businesses to maintain existing cabling infrastructure investment while taking advantage of the latest IP technologies. Leading the unified communications market with the latest in presence integration, we provide businesses with what they want—choice.

Making Sense of the Technology

  • Mitel IP Communications Platform
  • Mitel Business Dashboard
  • Mitel Mobility

To make even more sense of Mitel technology solutions and how they enhance Matrix Integration offerings, contact us today.

The Mitel Portfolio

Large and Small Business Telephone Systems

Our phones are designed with the individual user in mind, while providing essential business integration tools. Available in multi-button configurations or with intuitive graphical interfaces, Mitel phones can be industry-tailored to suit both standard and specialty applications—including industry-specific terminals for attendants, contact center agents and network command-and-control applications, as well as reliable, secure desktop devices for large and small business systems alike.

Communications Systems

Reliable, flexible and scalable, Mitel's communications systems, including the Mitel 3000, Mitel 5000, Mitel SX-200 IP Communications Platform (ICP) and Mitel 3300 IP Communications Platform (ICP), offer market-leading choices, with best-of-breed options for the small office right up to the multinational enterprise.

Collaboration

Extend team working beyond office boundaries with efficient access to information and people using leading-edge applications such as Mitel Quick Conference, Mitel Your Assistant™, Audio and Web Conferencing and Unified Communicator. Mitel's solutions offer relevant, presence-enabled business communications and collaboration capabilities to individuals inside and outside of the organization, independent of physical location.

Contact Center

Reduce costs, intelligently service contacts across multiple channels and let agents focus on high-value interactions while increasing customer satisfaction. Mitel can design network solutions that allow for the effective and efficient management of contact centers and are designed with customer retention—and acquisition—in mind.

Messaging

From basic voice mail to advanced unified messaging, Mitel's Messaging Solutions, including embedded messaging and Mitel NuPoint Messenger™ IP, increase personal productivity, improve accessibility and protect infrastructure investment.

Mobility

Successful decision-making requires immediate access to the right people at the right time. Mitel offers solutions for personal, campus or enterprise mobility—addressing the needs of the corridor warrior to road warrior. Mobile connectivity, utilizing Mitel's Mobile Extension, drives smart business, lowers costs, delivers a competitive advantage and delivers results "in the moment."

Teleworking

This plug-and-work solution, using a full range of desktop or soft phones, allows companies to offer workers on the go with all the features and functionality of their office phones and full presence at work—wherever they are.

To learn more about how Mitel and Matrix Integration are working together to improve your business information technology systems, contact us today.

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