MatrixOne NetCare

At Matrix Integration, we know you can't manage what you can't measure.

You have invested in your IT infrastructure and rely on its performance, security and reliability. Matrix Integration will proactively manage risk and ensure its optimum performance using the most advanced performance monitoring and asset tracking tools.

At Matrix Integration we have invested in the technology and training needed to deliver superior value to our customers. We offer 24 x 7 remote monitoring coupled with comprehensive reporting, which gives us—and you—a better view on your IT, and helps you plan strategically to keep your resources and your budget on track.

Our comprehensive network audits often highlight ways for our customers to lower their IT costs through reducing costly downtime, improving performance levels, and eliminating lost productivity due to incompatible or out-of-date software.

Stabilizing the Cost of IT

The efficiency starts with remote delivery. Services that are delivered at your site typically take longer, involve travel time, include travel expenses and sometimes require repeat visits. Delivering services and support through the managed services remote monitoring and management platform eliminates travel in most cases, facilitates accurate, more immediate diagnosis of issues, and reduces the amount of time needed to resolve issues and perform maintenance and management tasks. Faster problem resolution means a more stable IT environment and less productivity lost to unscheduled downtime.

Many IT maintenance, management and support tasks have traditionally been performed on a system-by-system or site-by-site basis. MatrixOne NetCare is able to automate many tasks across systems and customer sites, thereby significantly reducing the time required for expensive technical staff to go on-site to address your needs.

Improvements in service that you can expect to see when you sign on with MatrixOne NetCare includes faster resolution, improved security, optimizations in your IT infrastructure, and support for more accurate budgeting.

Predictable and Planned Expenses

With a monthly contract and a service level agreement, you'll know exactly what you'll get and how much you'll be spending, but the underlying technology of managed services means you'll also save money in many ways.

For example, services from MatrixOne NetCare includes industry-leading monitoring and alerting for your IT assets, so your solution provider will always be notified immediately when emerging and actual problems exist. This allows them to take care of issues faster and often before you experience unplanned system downtime, which can protect your business operations and result in cost savings.

Because MatrixOne NetCare has access to detailed health and performance data about your IT assets, they can more easily identify trends and opportunities to improve the configuration of your resources, and provide you with regular reports to help you understand exactly what's happening in your network. When projects outside the monthly contract are required, it is easier to plan, budget for, and schedule them to minimize impact on your business operations and bottom line.

Reducing Complexity, Gaining Advantage

The complexity of IT and the perception of increased risk can be a barrier to adopting new systems and networks for many small and midsized businesses. However, the application of new and improved IT solutions can create real opportunities to increase efficiency and competitive advantage.

To gain the advantages of IT without the risk and complexity, contract managed services from Matrix Integration. MatrixOne NetCare will help make sure that IT remains an asset to your business and help optimize your returns from your technology investments. For example, the managed services platform Matrix Integration uses provides the ability to easily monitor, track and manage the lifecycle of each IT asset from purchase through retirement, making sure you get the most out of vendor warranties, and maximizing its performance and value along the way.

MatrixOne NetCare can perform system-wide trend analysis and identify specific ways to optimize configurations, streamline processes and reduce operational risks with your IT. The result is that you get to take advantage of new technical solutions without having to worry about how to manage or maintain it, and you can be confident that the value of your IT investment is being protected.

Affordable Support for Regulatory Compliance

Small and midsized business are increasing their reliance on IT and adopting more complex systems, many of them operating in regulated industries such as law, accounting, or health care. Over the last few years, governments worldwide have been enforcing new regulations to protect the privacy of customer data and the integrity of business reporting. All of this exposes small and midsized business owners—across industries—to increased fiduciary and legal risk associated with complex contract management, regulatory reporting, and compliance to security and data protection standards.

MatrixOne NetCare can support your legislative compliance efforts in many ways, starting with regular reports that show the status of the security measures you have in place.

MatrixOne NetCare can also enable continuous monitoring for virus, worms, spam, malware and other security threats to help assure the security of your assets and data. By leveraging Microsoft's Baseline Security Analyzer (MBSA), for example, MatrixOne NetCare can also ensure that maximum security and data protection is achieved and documented on an on-going basis.

With automatic asset discovery and network scanning capabilities, MatrixOne NetCare can monitor software deployments and detect illegal or unauthorized installations that may represent security vulnerabilities, such as bandwidth-heavy peer-to-peer software.

Protecting Data and Assets

To protect your data and assets, MatrixOne NetCare can monitor the status and operational efficiency of your firewalls, your backup tools and data storage assets 24 X 7. With immediate alerting, they are equipped to respond rapidly to eliminate or mitigate the impact of security threats and malicious attacks.

Using extensive automated patching capabilities for Microsoft systems and software based on Windows Software Update Services (WSUS), MatrixOne NetCare can ensure customer assets and data are protected with immediate patching direct from Microsoft.

With all of these protective measures in place, MatrixOne NetCare can produce a range of relevant reports and detailed documentation about your hardware and software inventories and the security processes that you have implemented, so that you can supply abundant, accurate evidence of your compliance to security regulations as required and provide assurance to your customers.