Collaboration Solutions

Technology connects businesses. From bridging the communication gap with clients and consumers to collaborating across the office, the IT platform makes it possible.

Communication is central to all business. Matrix Integration provides expert advice and solutions to help businesses operate day-to-day. Collaboration tools improve employee engagement, deliver increased customer satisfaction, and keep business moving.

Collaboration Solutions: Always On, Always Connected

Implementing collaboration tools can become complicated when it requires integration across internal systems and processes. Matrix Integration offers simplified, cost-effective solutions tailored to fit your business environment.

Professional Services

Our team leverages industry-leading assessment and design tools to develop and implement world-class IT solutions that are resilient, reliable, redundant, flexible and interoperable. Our services span the entire lifecycle:

  • Design & Assessments. From the initial consultation to the final project plan, our team does a deep dive to thoroughly assess your collaboration needs, aligning technical and network requirements with business objectives.
  • Convergence & Integrations. We continue to demonstrate the ability to converge collaboration products with a variety of network infrastructure, as well as integrate with older voice systems.
  • Software & Hardware Upgrades. With new technologies employees can call, text, e-mail, or meet via web conference, wherever and whenever. Upgrading hardware often requires system updates as well. Our team can help you save money in the long run by ensuring systems are compatible and running optimally.
  • Licensing & Support Maintenance. Each platform and software package comes with its own licensing agreement and update protocol. We help to monitor and manage updates, while providing help desk support for unanticipated issues.
  • Project Management & Implementation. Following our Lifecycle Services Methodology, our team designs, procures, integrates and manages a full suite of voice, video and web collaboration solutions. Implementation includes installing, configuring, integrating, testing, and commissioning all systems.

Managed Services

Managed Services allow you to focus on your business while we focus on your IT. With a Managed Service solution, we can monitor, administrator, and provide support for your IT environment. Contact us today to see if this is a right fit for your organization.

Industry Partners

Matrix Integration maintains expertise across leading technology manufacturers in the industry, including solutions from Cisco, Mitel, Hewlett Packard Enterprise, VMware and Microsoft.

 

Solutions

Our Solutions

  • IP and Traditional Telephones
  • Mobility Solutions
  • E-Mail/Voicemail Integration
  • Audio, Video and Web Conferencing
  • Contact Center Design and Implementation

“Thanks to the Matrix team, the project ran smoothly from beginning to end with no disruption of service and we experienced no problems after the installation.”

John Louden

Lexington Fayette County Health Department

We Are Your Technology Partner

Matrix Integration's expertise and access to cutting-edge technology positions us to provide the right solution for the critical challenges you face.

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