Are these IT challenges
slowing your business growth?
Is your current IT vendor causing
more headaches than relief?
Is your business growing faster than your IT?
Is your IT director too overburdened with
daily tasks to focus on the big picture?
HOW WE DO IT
Let us get to the root of the problem
As true subject-matter experts that do IT for a living, we ask the right questions, track the right metrics, and build the right processes to enhance your security, mitigate risk and scale your IT as your business grows.
Pick up where you left off
While many other managed service providers will require you to start from scratch with an entirely new tech stack, we meet you where you are and bridge the gaps between your existing IT infrastructure and your goals.
Plug into our proven process
Feeling apprehensive about making a major operational change? We’ve helped hundreds of companies quickly and easily transform their IT operations by plugging into our defined process for success. We can do the same for you.
Discover MiPartnership Solutions
Gain complete IT support from experts that care
- MiAssurance
- MiConnection
- MiManaged
- MiProtection
-
MiAssurance
Fully Managed Support with Future
Business Planning
-
MiConnection
Hosted PBX & Microsoft Teams Direct
Calling -
MiManaged
Client-Directed & Co-Managed IT Service
Offerings -
MiProtection
Comprehensive Security Risk Assessments
& 24/7 Response and Mitigation
“IT is critical, like accounting, but should NOT be the center of our business. Before Matrix we had big, unresolved issues for months, some for years. Some we just got used to trying to work around or circumvent. We didn’t know what good and reliable support looked like. When we switched to Matrix, we quickly realized what we were missing for so many years. The team is responsive and typically they resolve the issue in the first call. They have made the team’s jobs so much easier.”
Ben Wrightsman, President and CEO, BIC
“Management of our network is much easier now. The streamlining of our infrastructure and the upgrades in security and backups mean that we can focus on supporting our company as it continues to grow.”
IT Manager, Global Automotive Supply Chain Company
“Rapid response is important when dealing with a down issue and Matrix is on it!”
Jane Farmer Daniel C. Eby, D.O. PC
The Matrix Integration Secret
We’ve been asked: aren’t all MSPs the same? The simple answer is no. As your dedicated IT team, we have a proven method of managing your IT.
The Pod Approach
Upon selecting Matrix, you’ll be introduced to your “Pod” which includes a Customer Advocate, NetAdmin, Data Center Specialist, Network Specialist, and designated Help desk resources. This approach is built to scale and designed to eliminate single points of failure, while maintaining an intimate personal touch.
Security Focused & Compliant
Work with a vetted company that provides premium security SOC-2 (Security Operation Controls) audited services. We are diligent & disciplined to ensure your protection. Don’t take our word for it; We have checks & balances which involve yearly, third-party compliance officers reassessing our adherence.
Assigned Client Advocate
Have a real conversation with your own personal business analyst. Process-driven, non-commission, and outcome-focused, your advocate will manage your 1-, 3-, 5-year roadmap and project plan with industry standards in mind. Additionally, they are EOS/traction trained to communicate your needs to the technical resources.
Strategic Vendor Management
Full ownership, Matrix will stop the finger pointing between your specialized vendors, giving you a single point of contact. Let Matrix own the path to resolution and gain a team of specialists to handle the intricate nuances of your particular technology process.
Our Process
After 40+ years in business, we’ve created a controlled and proven process that facilitates a frictionless integration of our team with our clients’ existing IT operations.
- Discovery
- OnBoardig
- Full Go-Live
- Planning & Implementing
- Recurring Review & Mgmt
Future State Planning
– Completely Free
Your IT process never ends. We’ll help you stay vigilant when it comes to changing federal regulations and cyber insurance requirements, while maintaining a strong defense against future security threats as your business continues to grow.
