MANAGED IT SERVICES
We help IT directors
Build more efficient processes
Measure the metrics that matter
Execute more proactive strategies
Focus on their specialty
Look at the bigger picture
Are you looking for a co-managed partner to help you more proactively assess, manage, and execute
your IT processes? Focus on what you do best, and let our specialists fill in the blanks.
40+
Years in
Business
97%
Customer Satisfaction
Score
96%
Customer Retention
Rate
Are these IT challenges
hindering your success?
Struggling to meet the demands of your employees and boss?
Concerned unmet demands are putting your job in jeopardy?
Worried bringing on an MSP would undermine your position?

How we do it
Let us fill in the gaps
We’re not in the business of putting IT directors out of a job. We’re here to support you in the areas you’re falling short. Maintain complete control over your IT processes while focusing on what you do best while we act as your dedicated team of experts to take on the overflow.
Discover MiPartnership Solutions
Gain complete IT support from experts that care
- MiAssurance
- MiConnection
- MiManaged
- MiProtection




Hear from past clients about
their positive experiences.

IT is critical, like accounting, but should NOT be the center of our business. Before Matrix we had big, unresolved issues for months, some for years. Some we just got used to trying to work around or circumvent. We didn’t know what good and reliable support looked like. When we switched to Matrix, we quickly realized what we were missing for so many years. The team is responsive and typically they resolve the issue in the first call. They have made the team’s jobs so much easier.
Ben Wrightsman
President and CEO, BIC

Management of our network is much easier now. The streamlining of our infrastructure and the upgrades in security and backups mean that we can focus on supporting our company as it continues to grow.
IT Manager
Global Automotive Supply Chain Company

Rapid response is important when dealing with a down issue and Matrix is on it!
Jane Farmer Daniel C. Eby
D.O. PC

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Johan smith




The Matrix Integration Secret
We’ve been asked: aren’t all MSPs the same? The simple answer is no. As your dedicated IT team, we have a unique method of managing your IT.
The Pod Approach
Upon selecting Matrix, you’ll be introduced to your “Pod” which includes a Customer Advocate, NetAdmin, Data Center Specialist, Network Specialist, and designated Help desk resources. This approach is built to scale and designed to eliminate single points of failure, while maintaining an intimate personal touch.
Security Focused & Compliant
Work with a vetted company that provides premium security SOC-2 (Systems and Organizations Controls 2) compliant services. We are diligent & disciplined to ensure your protection. Don’t take our word for it; We have checks & balances which involve yearly, 3-party compliance officers reassessing our adherence.
Assigned Client Advocate
Have a real conversation with your own personal business analyst. Process-driven, non-commission, and outcome-focused, your advocate will manage your 1-, 3-, 5-year roadmap and project plan with industry standards in mind. Additionally, they are EOS/traction trained to communicate your needs to the technical resources.
Strategic Vendor Management
When immediate needs take up too much of your attention, you’re left with little time to focus on your future IT goals. With Matrix, you gain a team of specialists to handle the intricate nuances of your technology processes, while providing the support you need to succeed.
Ready to Simplify Your IT?
Get started with a free discovery call.
Frequently Asked Questions
What is meant by “managed IT services”?
Outsourcing your IT department to allow you to focus on your core competencies and allow a service provider to proactively consult and provide guidance that aligns with your key business initiatives.
How do I choose which IT service offerings my business needs?
Consult with your IT service provider to understand what solutions your business needs and how technology can help you leverage and align with your desired outcome.
What are examples of managed services?
Examples of managed services include:
- Vendor Management
- Help Desk
- Network Monitoring
- Remote Engineering/Remediation Services
- Workstation Management
- Software/Firmware Updates
- License Management
- Backup Verification/Testing
- Progress Reports and Business Planning
What does SOC-2 compliance mean?
SOC-2 compliance (sometimes referred to as SOC-II) is a certification provided by third-party auditors to managed services providers (MSPs). It is a voluntary standard that provides a security framework for how organizations should manage customer data. It is based on the following Trust Services Criteria:
- Security
- Availability
- Processing integrity
- Confidentiality
- Privacy