Your IT Operations are complex, constantly moving and shifting as your technology evolves. As a leader, it is your responsibility to make strategic selections about which problems are taking too much of your team’s time and allocate those responsibilities elsewhere. Deciding which problems you don’t want any more is one of the rare joys of IT.
The Matrix Technical Assistance Center (MTAC) provides these services that allow our clients relief from the everyday mundane tasks that keep you from your strategic business priorities:
Remote Monitoring and Management (RMM) Solutions
RMM technology gives IT service providers the ability to manage more clients than traditional break/fix IT providers, and to do so more efficiently.
Your servers and workstations, network devices, virtual infrastructure, and device availability are all handled for you.
Ticketing and Tracking
Provide real time information about monitored equipment, and a means of entering and tracking trouble tickets, all from a central knowledge base repository.
Restore users to normal standards and acceptable service levels as quickly as possible, minimizing business impact.
Minimize the adverse effect of incidents and problems caused by errors in the infrastructure, and proactively prevent the occurrence of further errors.
Remove unacceptable levels of service within a constant cycle of real-time IT service reviews.
Our lean hosted solution is easy to use and provides complete user protection with antivirus, antispam, web security, ransomware protection and data security.
Unified Threat Management-as-a-Service (UTMaaS)
Proactive enforcement through cloud-delivered global visibility predictively blocks malware in the office or on the go.
Using the highest levels of compression and encryption available, Matrix enables businesses to automatically protect digital information and restore it at any time from any location.
As part of our Managed Services, Matrix provides:
Software and Hardware Upgrades
We ensure compatibility across hardware and software, making sure you have the right device for your applications.
Licensing and Support Maintenance
Each platform and software package comes with its own licensing agreement and update protocol. We help monitor and manage updates, while providing help desk support for unanticipated issues.
Project Management Services
Every project is as unique as each of our client’s specific needs. Your assigned, dedicated Project Manager will customize your implementation project to your specific requirements while leveraging Project Management Institute (PMI) best practices and our proven methodology. Your project is a joint effort between the Matrix Integration Project Team and you, where we will work together to ensure that the process is quick, efficient, and minimizes disruption to your daily business.
Lifecycle Services Methodology
Our proven Lifecycle Services Methodology aligns business and technical requirements through all five phases of the technology lifecycle: Plan, Design, Procure, Implement and Manage.
“Rapid response is important when dealing with a down issue and Matrix is on it!”Jane Farmer