LifeSpring Health Systems
A provider of mental health and primary care services in Southern Indiana, LifeSpring Health Systems offers its clients a comprehensive array of mental health and primary care services including education, prevention, assessment, intervention and treatment.
Founded in 1964, LifeSpring is committed to providing a solid base of care for its clients, integrating technology as a large part of their day-to-day operations. They have 16 locations, serving 6 counties.
Goals & Objectives
LifeSpring Health Systems seeks to provide outstanding mental health to the people of Southern Indiana through a variety of services. Finely tuned, highly available systems supporting Electronic Medical Records and the accessibility of those records from mobile and hand-held devices gives LifeSpring the promise of technology positively impacting their patient care initiatives.
Experiencing technology challenges implementing these initiatives proved to be a concern. Management within LifeSpring came to the conclusion that their systems were outdated, under-sized and needed an upgrade in order for them to offer the high level of care they sought to provide.
LifeSpring’s collaboration with Matrix Integration led to the implementation of several solutions modernizing their infrastructure, streamlining processes, and maintaining compliance with HIPAA regulations. Solutions affording employees a new level of connectivity to wireless networks, access to critical applications and a simplified process of collaboration between teams.
LifeSpring’s legacy data and voice infrastructure caused performance issues that were slowing down the company. The network frequently bottlenecked, and access to Electronic Medical Records and other critical tools slowed to frustrating levels. In addition, the systems were not compliant with HIPAA guidelines.
Infrastructure Modernization – Matrix Integration installed a Cisco Unified Compute System (UCS) and Cisco LAN and Data Center and leveraged a new APC power infrastructure and Hewlett Packard Enterprise 3PAR storage system. The data center remained virtualized through VMware vSphere Enterprise as well as VMware Horizon View, and the introduction of Veeam Backup and Replication allowed for disaster recovery and business continuity inside and outside the data center.
Communication lapses were hampering the efforts of LifeSpring employees to provide the entire package of doctor, mental health, and caseworker services to clients.
Collaboration – LifeSpring partnered with Matrix Integration to update the Cisco Call Manager environment, migrating legacy collaboration platform to Cisco Unified Communication Manager, Cisco Unity Connection, Jabber and Presence, creating communication possibilities through web chat, IM, and video conferencing.
In healthcare, wireless devices and mobility are becoming critical to provide patient care. To support the new wireless initiatives enterprise-wide, LifeSpring had several needs to address. The current wireless at LifeSpring was not centralized and the system in place was not prepared for the security needed for bring your own device as mandated by HIPAA regulations.
Wireless – LifeSpring and Matrix Integration developed a plan for the much-needed upgrade to wireless; installing a Cisco Wireless LAN Controller system and next-generation access points. This plan allowed needed devices to connect to the network and access applications when and where needed.
By instituting these infrastructure changes, LifeSpring Health Systems were able to provide a greater level of care to its client base and provide needed support to employees who had previously struggled to stay connected with each other and the outside world in their efforts to treat clients effectively. The upgrades have:
- Centralized wireless networks in one location
- Provided increased access to communications tools both within and between locations
- Increased uptime, speed and connectivity to critical healthcare applications
- Become compliant with HIPAA regulations through business continuity
These changes have facilitated a new standard in care, allowing LifeSpring to exceed the expectations of its clients in order to provide top-notch mental health services to the region.