Collaboration Solutions

The single biggest problem in communication is the illusion that it has taken place.

You’re growing. Fast. More employees, more clients, more vendors, more users. As more people join the conversation, the noise gets louder, the static increases, and comprehension begins to fall apart. Business discussions get missed, misunderstood, or worse, have no valuable outcome.

We provide secure, lock-down systems that have one purpose: make communication easy. Our interactive collaboration technologies provide your teams with the ability to instantaneously create, access and manipulate shared applications from any device at any time. Our goal is to make your collaboration technology as good as being in the same room.

Unified Collaboration

Remote workspaces, off-site assets, multi-vendor discussions, video meetings and shared storage – it’s all part of the expectations for a 21st century office space. Stay on the cutting edge and keep your team functioning at a level of efficiency that keeps you one step ahead of the competition.

Teaming

  • Persistent Chat Rooms
  • Group Chats
  • One-to-Many Content Sharing
  • Multi-Party Video Calls
  • Persistent Group File Storage
  • Annotation & Whiteboards

Instant Messaging (IM) & Presence

  • 1:1 Content Sharing
  • Message Archiving
  • Mobility/Remote
  • End to End Encryption
  • Integration with Other Services
  • Real-Time Accessibility

Video

  • 1:1 Communication
  • Multi-Party Access
  • HD Video and Audio
  • Multi-Platform Systems
  • Content Sharing
  • End to End Encryption

Unified Communications

Your existing phone system has likely grown organically over time and has developed a few non-functioning systems along with a few frustrating glitches. We’ve been doing “phone systems” for 35 years and believe us when we say your business will run much more smoothly after we’re done.

Call Control

  • Integrate Existing Systems or Services
  • Unified System for Internal & External Communications
  • Automated Call Distribution (ACD)
  • Single Number Reach
  • Toll Fraud Prevention
  • E911, Emergency Response Systems

Voicemail Systems

  • Interactive Voice Response (IVR)
  • Auto Attendant
  • Unified Messaging
  • Toll Fraud Prevention

User Endpoints

  • Immersive Systems for Phone, Desktop & Mobile Device(s)
  • Persistent Support 7 Days a Week

Contact Center

Your call center is the face of your customer service and we like making you look good. Superior technology offers you full control of your contact center while freeing you from the burden of processes that should be automated. We improve your call center to perform at peak efficiency so you can focus on growing your business.

  • Wallboard Solutions
  • Call Reporting & Recording
  • Workforce Management
  • Supervisor/Agents – Local & Remote
  • Scalability

We offer both cloud-based and on-premise solutions to keep you flexible, plus the maintenance and upgrades to keep you on the cutting edge. Partnering with Matrix Integration offers you the security, efficiency and scalability you need for your business to operate at optimum performance.

Professional Services

Our 35-year background in IT gives us the seasoned experience of knowing which services are most useful for our clients. We have a comprehensive knowledge base and extensive resources for solving the tough challenges so we can move fast and effectively as your partner. Learn More >

 

Solutions

Our Solutions

  • Unified Collaboration
  • Unified Communications
  • Contact Center

Partners

Industry Partners

Matrix Integration utilizes best-of-breed systems like Cisco Unified Collaboration and Mitel Unified Communications, and other tools to ensure your collaboration is on the cutting edge of available technology.

“Thanks to the Matrix team, the project ran smoothly from beginning to end with no disruption of service and we experienced no problems after the installation.”

John Louden

Lexington Fayette County Health Department

We Are Your Technology Partner

Matrix Integration's expertise and access to cutting-edge technology positions us to provide the right solution for the critical challenges you face.

Contact Us