Proactive Support Agreement.

In 90% of IT disasters—data breaches, loss, or breakdown—companies have reported that their “return to normal” takes slower than they would wish.

Matrix Integration’s Proactive Support Agreement

IT crises are always a disruption for a company, but they can become a major problem when a company’s current IT setup is insufficient for recovery or prevention, leading to huge losses that could have easily been avoided.

Partnering with Matrix Integration is the best way to prevent, as we draw up a Proactive Support Agreement with each of our clients.

What’s Included

What we do is identify the IT strengths and weaknesses that are unique to your organization’s infrastructure, then get to work as quickly as possible in improving operations and fixing any problems.

We work closely with our clients, to identify their pain points as well as figure out how to best tailor their IT services toward ensuring growth.

Think of this as like a “Health Screening”, where we make sure your network is as healthy, or secure, as possible.

Our checklist includes:

  • Backups
  • Firewalls
  • Endpoint Protection
  • Network Infrastructure
  • Data Center
  • Email Health
  • Software as a Service (SaaS)
  • Wireless
  • General Health
  • Consulting with you to figure out what your organization needs
Our Results

Below are some specific examples of what we have found through our Proactive Support Agreement with clients:

  • Discovering 17 million IP addresses at one company and reducing these down to fewer than 1,000
  • Learning that half the hard drives in a client’s server farm had already failed and their support had ended six years ago
  • Uncovering an email system with only 6 months before end of life
  • Finding out that backups had stopped running weeks ago unbeknownst to the organization
  • Exposing security certificates with expiration dates just around the corner

Identifying problems such as these is only the beginning of our services. When you partner with us, we will help design a maintenance plan that will help prevent these and other issues, allowing you to focus on growing your business, worry-free.

We also plan for the worst, drawing up recovery plans in the case of cyberattacks, equipment failures, and even natural disasters. Further, we enhance the IT setting with strategic recovery planning, redundant data and network solutions, and forward-looking lifecycle management.

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Enhance Your IT Infrastructure with Matrix Integration

Have any questions about our Proactive Support Agreement, or partnering with Matrix Integration in general? Feel free to contact us!
It was a pleasure to work with Matrix. They were very knowledgeable about all aspects of the installation, easy to communicate with and able to resolve any questions or issues.”

Jeff Payne

NTN Driveshaft Anderson

We are
your technology

Matrix Integration’s expertise and access to cutting-edge technology positions us to provide the right technology solutions for the critical challenges you face.

proactive it support