- The Problem
- The Solution
- The Results
Dr. Daniel Eby is a highly regarded physician in the field of orthopedic surgery and sports medicine. Serving approximately 10,000 patients per year, the practice of about 25 staff members provides services ranging from joint replacement surgery to physical therapy.
When it was time to move the health practice’s offices to a larger, more modern location, the management team decided it was time to upgrade the technology as well.
“We were looking for a partner to help us with reliable phone systems to schedule care, as well as easily manage patient records, and an expert who could help us share records, reports, and xrays to independent practices, separate hospitals and doctor offices,” said Jane Farmer, who manages the practice. “Without reliable communication, patients cannot schedule, resulting in loss of the patient and the future referral of that patient.”
With a reputation for superior service and advanced medical techniques, the practice chose Matrix Integration to create a technology solution equal to its level of excellence.
Matrix Integration and the management team from Dr. Eby’s practice began planning for the system modernization as soon as possible, to give the practice a running start at its new location.
In addition to designing and building a Mitel phone system, Matrix Integration built a new Hewlett Packard Enterprise wireless network, a VMware virtualized data center, and updated all of the company’s workstations with the latest Microsoft software and licenses. The team also implemented a comprehensive network security plan, which includes Cisco Firewalls, Cisco Umbrella and Trend Micro Advanced Threat Protection.
Even after installation, Matrix Integration continues its partnership with Dr. Eby’s practice through a customized MiAssurance plan, which includes around-the-clock support, maintenance, security, and short- and long-term IT guidance.
Farmer estimates that working with Matrix Integration saves Dr. Eby approximately $45,000 per year through eliminating a full-time technologist on staff, as well as saving significant amounts of time by using Matrix to coordinate all yearly software renewals and IT issues. Matrix Integration was able to provide reliable and scalable communication and network technology to serve the patients that depend on the practice’s services. Farmer values Matrix Integration as a trusted partner to keep data secure, make network adjustments to align withevolving needs, and attend to issues quickly.
What our Clients are Saying
Management of our network is much easier now. The streamlining of our infrastructure and the upgrades in security and backups mean that we can focus on supporting our company as it continues to grow.
Global Automotive Supply Chain Company
It was a pleasure to work with Matrix. They were very knowledgeable about all aspects of the installation, easy to communicate with and able to resolve any questions or issues.”
NTN Driveshaft Anderson
Everything was specified as planned and the ordering process was very quick and easy. The Matrix team was very polite and professional and completed the work in 1 day versus 2. Overall I highly recommend Matrix for any networking needs!”
Tri-County Career Center
The Matrix team is always very professional and their technicians are world-class solution providers.”
Hampton Inn Evansville/Airport
Thanks to the Matrix team, the project ran smoothly from beginning to end with no disruption of service and we experienced no problems after the installation.”
Lexington Fayette County Health Department
I’m extremely thankful to be in a strategic partnership with Matrix Integration. Their technical expertise, leadership, and attention to detail, along with our industry leading solutions and technologies will ensure that we are offering the best in class solutions to their end users and customers. They are the true definition of a “partner” and care about the entire ecosystem.”
We trusted Matrix Integration to take us to the next level, allowing us to focus on patient care. Partnering with Matrix Integration has removed the need to hire a full-time technologist, and we have peace-of-mind knowing that our system and patient data is safe and secure.