- The Problem
- The Solution
- The Results
Memorial Hospital’s legacy phone system was proprietary, so the ability to adapt and expand the system was very limited. Their phones did not work throughout the entire facility, breaking off communication between nurses who moved from one building to another at any point in the day. In an industry where every minute can be critical to saving the life of a patient, Memorial Hospital sought to eliminate that shortcoming.
The hospital’s IT staff called Matrix Integration to select wireless communications devices and a converged network with voice over IP. The nurses were consulted in the selection of the devices and ultimately chose Cisco Nurse Connect to link the phones to the pre-existing nurse call system. This solution allowed the nurses to use the system in new ways, including a new emergency contact system that contacts Emergency Room doctors and ICU nurses in addition to a particular floor’s staff when a “Code Blue�? occurs. By contacting the staff best equipped to handle the situation first, this system can shave critical minutes off of the time needed to communicate with all staff. Another important new capability is the Rapid Call feature, which a nurse can use to summon help with a patient. Now nurses can create a hands-free conference call, accessing multiple resources at the same time, where before they were limited to the first person who responded. With this new system in place, nurses can reach the right people to help with the particular circumstances they are facing.
Memorial Hospital is expanding their new system throughout the hospital as part of its continuing efforts to upgrade the communications system, and they continue to collaborate with Matrix and Cisco to improve their communications systems and make their work run more smoothly.
What our Clients are Saying
Management of our network is much easier now. The streamlining of our infrastructure and the upgrades in security and backups mean that we can focus on supporting our company as it continues to grow.
Global Automotive Supply Chain Company
It was a pleasure to work with Matrix. They were very knowledgeable about all aspects of the installation, easy to communicate with and able to resolve any questions or issues.”
NTN Driveshaft Anderson
Everything was specified as planned and the ordering process was very quick and easy. The Matrix team was very polite and professional and completed the work in 1 day versus 2. Overall I highly recommend Matrix for any networking needs!”
Tri-County Career Center
The Matrix team is always very professional and their technicians are world-class solution providers.”
Hampton Inn Evansville/Airport
Thanks to the Matrix team, the project ran smoothly from beginning to end with no disruption of service and we experienced no problems after the installation.”
Lexington Fayette County Health Department
I’m extremely thankful to be in a strategic partnership with Matrix Integration. Their technical expertise, leadership, and attention to detail, along with our industry leading solutions and technologies will ensure that we are offering the best in class solutions to their end users and customers. They are the true definition of a “partner” and care about the entire ecosystem.”