- The Problem
- The Solution
- The Results
Spalding University is a private, higher education institution spanning 11 buildings and 24 acres in downtown Louisville, Kentucky. When Network Administrator Dennis Tyler announced his retirement, the IT team needed to replace his years of experience, as well as plan for the training and onboarding of a new employee.
Spalding University wanted to hire and train a junior replacement for Tyler to save costs and build their IT team with new talent. The university worked closely with Matrix Integration to determine the best way to manage the network infrastructure during the transition.
Together, Matrix Integration and the university drafted a prepaid support contract that defined deliverables, as well as a regular communication schedule. The agreement ensured that the network would be continuously optimized, allowing Spalding’s IT team and leaders to focus on supporting teaching and learning at the university. In addition, the agreement stipulated that Matrix Integration would proactively consult with the IT team about the university’s challenges, as well as provide solutions and future recommendations.
Today, members of the Matrix Integration team continue to work with Spalding as a steady component of the IT team. In addition to supporting and strengthening Spalding’s IT services, the university estimates that Matrix Integration has been able to perform high-level network administration work for 50 to 90 percent less than the cost of a full-time salaried employee.
Additionally, the broad experience and knowledge of the Matrix Integration team have helped free up IT staff members for other projects, as well as provide guidance to new and current employees about anything from troubleshooting to future planning and strategy.
What our Clients are Saying
Management of our network is much easier now. The streamlining of our infrastructure and the upgrades in security and backups mean that we can focus on supporting our company as it continues to grow.
Global Automotive Supply Chain Company
It was a pleasure to work with Matrix. They were very knowledgeable about all aspects of the installation, easy to communicate with and able to resolve any questions or issues.”
NTN Driveshaft Anderson
Everything was specified as planned and the ordering process was very quick and easy. The Matrix team was very polite and professional and completed the work in 1 day versus 2. Overall I highly recommend Matrix for any networking needs!”
Tri-County Career Center
The Matrix team is always very professional and their technicians are world-class solution providers.”
Hampton Inn Evansville/Airport
Thanks to the Matrix team, the project ran smoothly from beginning to end with no disruption of service and we experienced no problems after the installation.”
Lexington Fayette County Health Department
I’m extremely thankful to be in a strategic partnership with Matrix Integration. Their technical expertise, leadership, and attention to detail, along with our industry leading solutions and technologies will ensure that we are offering the best in class solutions to their end users and customers. They are the true definition of a “partner” and care about the entire ecosystem.”
As technology evolves, it is difficult for Spalding University to add new full-time positions or retrain employees. With Matrix Integration as a part of our team, we have access to expertise in a number of areas, and that keeps us on the cutting edge.