INDUSTRY CHALLENGES
Challenges faced by the Utility industry
With the increasing digitization of Utility systems, ensuring the reliability and efficiency of operations while meeting customer expectations and regulatory requirements can be a significant challenge.
Cyber threats are on the rise.
With the increasing digitization of Utility systems, there is a growing threat of cyber attacks. Utility companies need to have robust cybersecurity measures in place to protect their networks and systems from unauthorized access and cyber threats.
Legacy technology doesn’t support new technologies
Many Utility companies still rely on legacy systems that may not be compatible with newer technologies. Upgrading these systems can be expensive and time-consuming, but it is essential to ensure the reliability and efficiency of Utility operations.
Data Management is more complex than ever
Utility companies generate vast amounts of data from various sources, such as smart meters, sensors, and SCADA systems. Managing this data and making sense of it can be a significant challenge for these companies.
Utility companies face IT talent shortages
The IT industry is experiencing a talent shortage, and Utility companies are not immune to this trend. Attracting and retaining skilled IT professionals can be difficult for these companies, particularly in a highly competitive job market.
We take you from where you are to where you want to be.
Our plug and play solutions update your existing tech, so you don’t have to start from scratch. Matrix Integration takes you as you are, where you are, with your existing IT and transforms it to a best in class system.
Stop cyber attacks in their tracks.
We provide comprehensive cybersecurity solutions, including threat detection and response, risk assessment, and compliance management. They can also help implement best practices and policies to minimize cyber risks.
Stay on top of data management
We help utility companies manage their data effectively, including data integration, storage, analysis, and visualization. Our decades of combined experience enables us to understand which areas to look at and how to digest the information to set the best path forward.
Get access to a whole team of experts
We help Utility companies bridge the talent gap by providing specialized IT services, staff augmentation, and training programs to develop and retain skilled IT professionals. Why hire an IT person when you can get a whole team at your disposal?
- Protect Your Customers
- Customer Satisfaction Tools
- Matrix Is On Your Team
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Prolonged outages are unacceptable; thousands of customers depend on your service. Matrix Integration ensures you operate from the cloud, freeing your disaster recovery from physical constraints – so when the lights go dark, you don’t go down.
Next-Generation Security
The frequency, size and variety of cybersecurity threats against critical infrastructure companies continues to grow, as do the evolving frameworks, standards and regulations intended to keep pace with and address these threats. We lock down your infrastructure from attack, both internal and external, by providing the following:
- Intrusion Prevention
- Analytics
- Threat Defense
- Automation
- IoT Shielding
- Wireless Security
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You need instant communication when something goes wrong; your customer’s safety is at stake. Whether that means responding to your customer queries in a real-time disaster, or making sure your team is agile and responsive during an emergency, communication is the key to success.
Contact Center
When our partners get calls from emergency contact numbers, they are sent to a high-level service rep right away. IVR (Interactive Voice Response) speeds reporting, capturing and dispatch from a quicker and more accurate response; Matrix Integration’s technology streamlines the process to ensure your service centers and outage management remains fast and flexible.
Mobility
Your customers and staff have myriad ways to communicate and you need to be responsive to it all. Instant messaging (IM), voice, video, voice messaging, desktop sharing, conferencing or email, it’s all expected to work. Matrix utilizes an omni-source approach to communication, ensuring customers are funnelled into the same efficient system that allows you to find the right employees, see if and how they are available, and collaborate using your preferred method.
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We consider ourselves members of your team. Every IT solution is custom-fit to your needs, personalized for your unique requirements, optimizing the efficiencies that allow you to work best.
Every Utility company is different, which is why Matrix comes alongside you to implement, deploy, test and manage the areas where you need help, from As-a-Service Solutions to staff augmentation and everything in between, allowing our partners to remove complexity, reduce risk and achieve results. You can rely on us to fill the gaps and make sure your deployment is rock-solid.
For more than 41-years, Matrix Integration has maintained reliable, stable relationships by providing best-in-class service to our partners. We know you will have the same experience when you join us.
