- The Problem
- The Solution
- The Results
Pediatric HeartCare Partners (PHCP) is the only independent group of pediatric cardiologists in Louisville, Kentucky. Serving hundreds of families throughout eight locations in Kentucky and Indiana, the practice handles every aspect of diagnostic and ongoing pediatric heart care in-house, without requiring patients to go to the hospital.
Like every small business, PHCP was looking for ways to lower costs, including their ever-increasing bill for technology support. For years they had worked with a provider who had set up and managed their technology needs, but over time, the provider became less involved, to the point where PHCP was not advised on critical upgrades and improvements that would greatly help the practice.
In addition, PHCP had some very specific business goals, which included establishing fully implemented electronic medical records, increasing the practice’s footprint to allow more time for patients, and improving interaction with patients via communications, scheduling and follow ups.
To help PHCP get back up to speed and achieve their goals, Matrix Integration and PHCP worked together to customize a MiAssurance agreement – an ongoing service arrangement that essentially gives any business the services of a fully functioning IT department at their fingertips for a set monthly cost.
In addition to proactive consulting and network monitoring, the agreement also included a hardware-as-a-service component, so that Matrix Integration could begin the management and upgrading of the practice’s data to a new system, allowing PHCP to continue to focus on their patients’ needs.
By implementing Matrix Integration’s MiAssurance and hardware-as-a-service solutions, PHCP will be reducing their IT service cost by 23 percent annually over the next several years. In addition, the MiAssurance and hardware-as-a-service platform was built to provide the support, stability, and longevity to make PHCP’s transition to an electronic medical record system a reality.
What our Clients are Saying
Management of our network is much easier now. The streamlining of our infrastructure and the upgrades in security and backups mean that we can focus on supporting our company as it continues to grow.
Global Automotive Supply Chain Company
It was a pleasure to work with Matrix. They were very knowledgeable about all aspects of the installation, easy to communicate with and able to resolve any questions or issues.”
NTN Driveshaft Anderson
Everything was specified as planned and the ordering process was very quick and easy. The Matrix team was very polite and professional and completed the work in 1 day versus 2. Overall I highly recommend Matrix for any networking needs!”
Tri-County Career Center
The Matrix team is always very professional and their technicians are world-class solution providers.”
Hampton Inn Evansville/Airport
Thanks to the Matrix team, the project ran smoothly from beginning to end with no disruption of service and we experienced no problems after the installation.”
Lexington Fayette County Health Department
I’m extremely thankful to be in a strategic partnership with Matrix Integration. Their technical expertise, leadership, and attention to detail, along with our industry leading solutions and technologies will ensure that we are offering the best in class solutions to their end users and customers. They are the true definition of a “partner” and care about the entire ecosystem.”
It’s as if we’ve hired an entire IT department at a fraction of the cost. We don’t have to worry about the security of our data, keeping our systems up-to-date, or having access to information when we need it. It just happens. The savings will help us expand our practice and focus on serving patient needs more than ever.”